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Exchanges and Returns

We want you to be THRILLED with your purchase. If you're not, simply follow the instructions below!

Returns and/or exchanges are allowed within 15 days of product receipt. WE REALLY CANNOT ACCEPT MERCHANDISE BACK AFTER THIS TIME AND WILL NOT HONOR RETURNS AFTER THIS TIME. Packages sent to us without an RA# written on the outside of the box will be refused and returned to you. Merchandise must be shipped back to us in original packaging and in resaleable condition. We deduct the UPS shipping cost for the original shipment (which may exceed any promotional shipping rate) and refund the balance to the customer by the same payment method as the original order.

Important Return Instructions

RETURNS WILL NOT BE HONORED WITHOUT A RETURN AUTHORIZATION NUMBER WRITTEN CLEARLY ON THE OUTSIDE OF THE BOX AS WELL AS ON THE ORDER COPY INSIDE OF THE RETURN! PLEASE CALL 928-855-6075 FOR A RETURN AUTHORIZATION NUMBER. Any returned orders/products without an "RA" (return authorization number) will not be credited for any reason.

If you are returning a bead curtain, do not roll the bead strands around the header rod. We will not issue refunds for curtains rolled onto the header rods.

Always insert the original product package into a heavy duty shipping carton and stuff the carton full with newspaper or other suitable packing material so the product cannot shift during shipment.

ALWAYS INCLUDE A COPY OF YOUR ORDER INSIDE THE SHIPPING CARTON. Write the reason for your return and your request for credit or exchange on the paperwork.

Returns (except for manufacturer defects) are subject to a re-stocking fee of 15% to cover the costs of original packing materials, labor costs, and the time and materials to inspect, re-label and return the merchandise to stock.

Please allow 2 weeks for us to process credits to your card on returns and/or exchanges.

Send returns to:

ShopWildThings, Inc.
2880 Sweetwater Avenue, Suite B
Lake Havasu City, AZ 86406

Phone 928.855.6075

Damages

If UPS damages a package in transit, we must be notified within 5 days of product receipt. You will be sent a replacement item as well as a call tag for the damaged item. If there are any other problems with the receipt of your package (packing mistakes happen VERY occasionally!) You must notify us within 5 days of package receipt.

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We have thousands of satisfied customers including some of the biggest and best names in entertainment. If you see a reference to a show, movie or event on our site, we are the actual supplier of those items for those events! A sampling of our client base: American Idol, ABC, NBC, The Emmy's, The Grammy's, Universal Pictures and Television, Disney Entertainment, Disney Theme Parks, Disney MGM Studios, HBO, HGTv, Sony Pictures, MTv, CSI, OWN Network, Showtime, Colin Cowie, David Tutera, Paramount Studios and many many more. See our Event Planning pages for more details!

All Wild Things beaded curtains come already assembled on one rod. You just need 2 nails and 2 minutes to create a new look in your home or office. Our How To's and FAQ's section can help you figure out how to complete your projects too. We have been in business since 1989. We are a Yahoo! 5 Star Rated Store. You can trust us to get you what you need, when you need it! You'll notice that we are often imitated but never duplicated. No one can match our customer service or quality. We are confident that once you shop with us, you will be back!