Questions? Feedback? powered by Olark live chat software Shop Wild Things Free Shipping on orders over $100 View Cart Product Description Customer Reviews FAQ Free Shipping on orders over $100 to the lower 48 (use coupon code FREESHIP)
-OR-
Take 10% off on ANY order (use coupon code SPARKLECITY)
Home  >  Customer Service

Customer Service

Sign Up For Our Newsletter
Customer Service

Customer Service


We are really excited that you are here! We take your orders very seriously...ourselves, not so much. Below is some stuff you might want to know. If reading isn't your thing, and you have a question, we're quite chatty. Just call us! If you're searching for Quantity Discounts & Coupons Click Here!
Shopwildthings, Inc.
2880 Sweetwater Avenue
Lake Havasu City, AZ 86406
Phone:928.855.6075
Hours: Monday-Friday 7am to 5pm Arizona Time


  • Shipping Info
  • Payment Methods
  • Returns and Exchanges
  • Damages
  • Custom Orders
  • Quantity Discounts
  • Privacy and Security
  • Legal Information
  • Copyright Notice



    ~We Have a Special Informational Section For Holiday Shipping & Office Hours & Extended Return/Exchange Period~ PLEASE CLICK HERE


    Shipping Information

    TAKE ADVANTAGE OF OUR SHIPPING SPECIAL: FREE UPS GROUND SHIPPING for orders over $100.00. You save between 10% - 20% when you get Free Shipping! (Lower 48 states only) Use Coupon Code "FREESHIP" during the check-out process.

    Shipping Rates & Methods:

    Rates are shown during check-out process after you enter your zip/postal code. We charge exactly what we are charged for shipping. There are no handling fees added.

    UPS Ground FREE for orders $100.00 and up! Use coupon code FREESHIP during the check-out process.
    This offer is limited to orders shipping to the lower 48 States and does not include Over-Sized or Truck-Ship orders. If your order is Over-Sized, we will contact you right away before proceeding.

    Available Shipping Options:

    USPS Priority Mail UPS Ground Shipping
    UPS 3 Day Shipping
    UPS 2 Day Air
    UPS Next Day Air
    UPS Next Day Air SATURDAY Delivery
    UPS Standard to Canada (7-10 Bus Days)<--SEE NOTES BELOW
    UPS Worldwide Expedited (2-5 Bus Days)
    UPS Worldwide Saver (1-3 Bus Days)
    USPS Priority Intl Mail (6-10 Bus Days) Truck/Pallet Shipping Ocean Freight

    How To Calculate Shipping Cost: You can find out exactly how much the delivery cost would be by going to the Shopping Cart / View Cart page. We get a discount with shipping carriers and we pass our savings on to you. The prices shown are the exact prices that we get charged. We do not make money on shipping. We're cool like that.

    Rush Delivery Service

    We will ship your Expedited Shipping order on the SAME DAY as long as your order is placed by 1:30 pm ARIZONA TIME on Monday - Friday. Please provide a number where we can reach you in case there are questions about your rush order.

    Worldwide Shipping

    Yes! We ship Worldwide! Rates are shown at the time of check-out. Duties and taxes are the responsibility of the customer.

    "UPS Standard to Canada (7-10 Business Days)" This can be used to ship to both Canada and Mexico. Rates for Standard to and from Canada do not include charges for customs clearance. Rates for Standard to and from Mexico include routine customs clearance. From the U.S. to Mexico, customs clearance by UPS is required. Customs brokerage charges, duties, and taxes will be billed to the importer. Some shipments to and from certain locations may require additional time in transit.

    IMPORTANT NOTE: We prepay and add only the international delivery charges for your order. We do not add the duty, brokerage and import taxes (if any.) These charges vary from country to country and from province to province. Sometimes they are not charged at all. If any are charged, you will be responsible for paying them at the time of delivery.

    Signature Confirmation:

    UPS is responsible for your package once it leaves our building. If you require a signature for delivery (if you live in an area where it's possible for your package to be stolen if left outside of your door or porch area) you MUST notify us. Otherwise, it will be left to the discretion of the UPS driver to leave the package or not leave the package without a signature. Once we have filled your order and shipped your order, we cannot be held liable for the delivery of your package. We will always provide shipping confirmation as well as proof that your package was shipped and delivered.

    Signature Confirmation for orders over $500 USD:

    We require customer signature at the time of delivery for all orders above $500. If this poses a problem for you on the expected date of delivery, please call us at 928.855.6075 before your package has shipped.

    Address Corrections / Intercept Fees:

    If we are given an incorrect shipping address UPS charges us $11.00 to correct the address and/or zip code. This is not a charge we can control, and it will be passed on to you, so PLEASE make sure to double-check the addresses you enter! If you need to CHANGE an address after the shipment has already left ShopWildThings: UPS also charges $11.00 for delivery intercepts. This also includes boxes that will be re-routed to be returned to us. Address change and package intercept fees are hard costs to us and are not waived or discounted.

    Shipping Time

    [UPS Zone Map]
    Click Map to Enlarge
    We are shipping most orders the same day if placed by 12pm, or the next business day. Occasionally we will ship smaller items in USPS Priority Mail envelopes or boxes. Your order will then arrive in 2-3 Days. Sometimes this will be faster than UPS!

    The UPS Ground Shipping Map indicates the number of days it takes for a package to arrive (after it's shipped) from our location in Lake Havasu City, AZ 86406 using standard UPS Ground shipping.) The term "Business Day" refers to Monday through Friday. "Business Day" excludes weekends and UPS or USPS holidays.

      Yellow Color States: 1 Business Day after the day shipped

      Dark Yellow Color States: 2 Business Days after the day shipped

      Green Color States: 3 Business Days after the day shipped

      Brick Red Color States: 4 Business Days after the day shipped

      Orange Color States: 5 Business Days after the day shipped

    Accepted Payment Methods

    Visa, Mastercard, American Express, Discover and Paypal are accepted for online orders.

    [Visa, Mastercard, American Express, Discover, and Paypal are accepted for online orders.  Mail Orders welcome too!]

    For Paypal payments our email address is:

    shopwildthings@yahoo.com

    Check or Money order payments will not ship until payment is received.

    MAIL ORDERS ARE GLADLY ACCEPTED!

    Please send information about what you would like to order on a sheet of paper. You can add it up with the prices online and send a check. You can also send in an order and your phone number, we will call you with an order total and get your credit card information over the phone.

    To mail in orders or to pay for an online order that you would like to pay for with a check, please send to:

    ShopWildThings, Inc.
    2880 Sweetwater Avenue
    Lake Havasu City, AZ 86406

    Returns


    Returns and/or exchanges are allowed within 15 days of product receipt. WE REALLY CANNOT ACCEPT MERCHANDISE BACK AFTER THIS TIME AND WILL NOT HONOR RETURNS AFTER THIS TIME. Packages sent to us without an RMA# written on the outside of the box will be refused and returned to you. Merchandise must be shipped back to us in original packaging and in resaleable condition. We deduct the UPS shipping cost for the original shipment (which may exceed any promotional shipping rate) and refund the balance to the customer by the same payment method as the original order. CLICK HERE FOR COMPLETE RETURN INSTRUCTIONS.

    Damages

    If UPS damages a package in transit, we must be notified within 5 days of product receipt. You will be sent a replacement item as well as a call tag for the damaged item. If there are any other problems with the receipt of your package (packing mistakes happen VERY occasionally!) You must notify us within 5 days of package receipt.

    Custom Orders?

    We are well equipped to do Custom Orders! If you have a specialized requirement, just call us! For more info Click Here!

    Quantity Discounts?

    Totally! We'll do everything we can!Click Here!.

    Privacy & Security

    We respect your privacy and ShopWildThings will never release or sell any information about you to third parties. For our complete Privacy Policy, please visit our Privacy Policy page. For information about Security, please visit our Security Policy Page.

    Legal Disclaimer

    : www.shopwildthings.com and ShopWildThings, Inc. This site is provided by ShopWildThings inc. on an as is basis. ShopWildThings, Inc. makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site. To the full extent permissible by applicable law, ShopWildThings, Inc. disclaims all warranties, express or implied, including, but not limited to implied warranties of merchantability and fitness for a particular purpose. ShopWildThings, Inc. will not be liable for any damages of any kind arising from the use of any of our products including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

    In other words, do not use a beaded curtain where a small child may wrap it around his neck or put the beads in his or her mouth. Running through beaded curtains is not advisable. Do not allow beaded curtains, acrylic ornaments, acrylic garlands or fabric curtains to come near heat sources or flames. Use the least sharp beaded curtains for doorways and reserve the "pointy edge" beaded curtains for windows and walls etc. Use of our products is at your own risk. Please use common sense!

    Burning Candles get hot. Use of candles and candle holders is at your own risk. Never leave a burning candle unattended.

    Copyright Notice

    All photos, descriptions and other information throughout this website are the sole property of ShopWildThings, Inc. Use by any other entity is unlawful and will be pursued. This site is protected by copyright and trademark laws under US and International law. All rights reserved. © 1995-2014.

Shop By Category
Home
Sort Everything
Curtains & Backdrops
Chandeliers & Lighting
Garlands, Pendants, Balls
Event Decor
Trees & Floral
Variety Decor
More Helpful Links
Site MapHome
Our Customers Say...