I purchased 33 of these candle holders in the three available sizes for use during a wedding reception. For the price, the quality is exeptional. The shipment arrived with ample packaging protection. Only one candle holder had a chip in the crystal. I called customer service and, lo and behold, was able to reach a live voice. Within a few days, I was sent a replacemnent for the defective item. I would highly recommend this company for both quality of product and excellent customer service
Merchant Response:Thank you so much for shopping with us. We love our customers and are very proud of the great people we have working to provide the best possible customer service.