Below is some stuff you might want to know. If reading isn't your thing, and you have a question, we would love to help. Just call us! (928) 855-6075 Our office hours are Monday-Friday 8am to 4:30pm Arizona time. Want to email us? Email firstname.lastname@example.org or use this Contact Us Form.
We specialize in emergencies!
We ship quickly, but also many of our customers need to receive their merchandise on or before a specific date. If this is the case for you, please enter that date in the comments section during checkout. We pay VERY close attention to this area of the order form. If there is any problem with getting an order to you in the time that you mention in this spot, you will hear from us via phone and/or email. Please be sure to double check that you are providing us with good contact information. You can always call us to get shipping estimate information or to find out if you need to choose expedited shipping to meet your deadline. We LOVE to help and you won’t find a team more anxious to get you what you need, when you need it.
Shipping & Policies
We ship orders Monday-Friday. You will receive a tracking email once your order has left our facility. Expedited Rush shipping orders (Next Day, 2 Day, 3 Day) that are placed by 2:00 PM Arizona Time ship the same day! Occasionally we will ship smaller items in USPS Priority Mail envelopes or boxes. Your order will then arrive in 2-3 Days after shipping. Sometimes this will be faster than FedEx! The FedEx Ground Shipping Map indicates the number of days it takes for a package to arrive (after it's shipped) from our location in Lake Havasu City, AZ 86403 using standard FedEx s Ground Shipping.) The term "Business Day" refers to Monday through Friday. "Business Day" excludes weekends and FedEx or USPS holidays.
USPS Priority Mail & USPS First Class (under 12 ounces)
USPS Priority Intl Mail (6-10 Bus Days)
FedEx - 2nd Day
FedEx- Express Saver (3 Days)
FedEx - Ground (see map)
FedEx - Standard Overnight
FedEx Int'l Priority (1-2 Bus Days)
FedEx Int'l Economy (2-5 Bus Days)
Truck/Pallet Shipping Ocean Freight
Rates are shown during check-out process after you enter your zip/postal code. We charge exactly what we are charged for shipping. There are no handling fees added.How To Calculate Shipping Cost
You can find out exactly how much the delivery cost would be by going to the Shopping Cart / View Cart page. We get a discount with shipping carriers and we pass our savings on to you. The prices shown are the exact prices that we get charged. We do not make money on shipping. We're cool like that.Rush Delivery Service
We will ship your Expedited Shipping order on the SAME DAY as long as your order is placed by 10AM ARIZONA TIME (1PM Eastern) on Monday - Friday. Please provide a number where we can reach you in case there are questions about your rush order.Worldwide Shipping
Yes! We ship Worldwide! Rates are shown at the time of check-out. Duties and taxes are the responsibility of the customer.FAQ: "What is UPS SurePost?"
This is a relatively new service provided by both UPS and USPS. Your package is picked up at our location in Arizona by UPS and is assigned a tracking number. UPS delivers the package to your local Post Office, and then the United States Parcel Service delivers to you. This is a great option to save a few dollars on delivery charges. Please add at least one business day to the delivery time indicated on the shipping map above.
IMPORTANT INTERNATIONAL SHIPPING NOTE: We prepay and add only the international delivery charges for your order. We do not add the duty and import taxes (if any.) These charges vary from country to country and from province to province. Sometimes they are not charged at all. If any are charged, you will be responsible for paying them at the time of delivery.Signature Confirmation
UPS is responsible for your package once it leaves our building. If you require a signature for delivery (if you live in an area where it's possible for your package to be stolen if left outside of your door or porch area) you MUST notify us. Otherwise, it will be left to the discretion of the UPS driver to leave the package or not leave the package without a signature. Once we have filled your order and shipped your order, we cannot be held liable for the delivery of your package. We will always provide shipping confirmation as well as proof that your package was shipped and delivered.Signature Confirmation for orders over $500 USD
We require customer signature at the time of delivery for all orders above $500. If this poses a problem for you on the expected date of delivery, please call us at 928.855.6075 before your package has shipped.Address Corrections / Intercept Fees
If we are given an incorrect shipping address UPS charges us $15.90 to correct the address and/or zip code. This is not a charge we can control, and it will be passed on to you, so PLEASE make sure to double-check the addresses you enter! If you need to CHANGE an address after the shipment has already left ShopWildThings: UPS also charges $15.90 for delivery intercepts. This also includes boxes that will be re-routed to be returned to us. Address change and package intercept fees are hard costs to us and are not waived or discounted.International Shipping via Freight Forwarders
We are happy to ship from our warehouses in Arizona to your freight forwarder. Please be aware, though, that once your delivery reaches the address that you provided, we are no longer responsible for the product. If your product is broken in transit after it leaves our care and is being handled by another party that you have chosen, our insurance will no longer cover damages. Damages in transit between our delivery address and your final International address are to be handled between you and your freight forwarder.International Shipping of Glass Items
We package glass items with the ultimate of care. Breakage is still something that does come up, however, with glass items. Because International Shipping is so costly, we are unable to re-ship any glass items that arrive broken. If glass items arrive broken, we will ask for photographs of the broken item(s) and credit will be provided.Free Shipping Coupon
FREE Ground Shipping on MOST orders $100 and up. Use Coupon Code FREEGROUND at checkout. Free Shipping offer cannot be combined with percentage off coupons. There are a few items that cannot ship FREE, and they are marked in the product description. Free Shipping will come one of two ways: Ground or Truck Shipment, depending on the size and contents of your order. *If your order needs a Truck Shipment, we will contact you right away. Truck shipment orders over $100 still qualify for Free Shipping unless you need a truck with a Lift Gate. If you cannot remove the pallets from a semi truck yourself (with a forklift or by offloading yourself), there is a $75 charge by the freight carriers for Lift Gate service.